Terms of service

Welcome to Alva House of Style. By using our website, you agree to these Terms and Conditions. Please read them carefully.

Prices: The prices of our products on our website may differ from those in our retail stores, mobile applications, or other advertising and marketing channels. All prices, discounts, and promotions are subject to change without notice. The price you are charged for a product or service will be the price in effect at the time you place your order, and it will be detailed in your order confirmation email. We reserve the right to increase prices, but these will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling, which will be added to your merchandise total and itemized in your shopping cart and order confirmation email.

We strive to display accurate price information but may occasionally make errors. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

Sale Products:

Clearance items ending in $0.#7 are final sale and cannot be cancelled or returned. Other terms and exclusions may apply to sale products.

Shipments and Delivery:

You are responsible for paying all shipping and handling charges specified during the ordering process. These charges cover the costs we incur in processing, handling, packing, shipping, and delivering your order, and may differ from the amounts we actually incur from any carrier. We are not liable for any delays in shipments.

Returns and Refunds:

Except for any products designated on the website as final sale or non-returnable, we accept returns in accordance with the terms detailed on the following page: www.AlvaHouseofStyle.com. You are responsible for all shipping and handling charges on returned items unless otherwise specified. You bear the risk of loss during shipment, so we recommend insuring your return shipment against loss or damage and using a carrier that can provide you with proof of delivery. Refunds or exchanges for returns will be processed when the item has been received in our warehouse. Upon return, we will inspect the item, and exchanges, credits, or refunds will be issued for the purchase price. Refunds can be issued in the form of a gift card or processed back to the original method of payment. Original payments made by cash or check will be refunded by company check from our corporate office within 2 to 3 weeks of the item being received in our warehouse. We offer no refunds on any products designated as non-returnable or final sale on our website. For defective returns, please refer to the manufacturer's warranty included with the product or as detailed in the product's description on our website.

Special Offers:

From time to time, we may offer special promotions to our customers, such as gift with purchase, free shipping, manufacturer offers, or other promotional activities associated with a product purchase. These offers may be for a limited time only. If there is a conflict between the terms for a promotion and these Terms and Conditions, the promotion terms will govern.